Self-Help

Basic troubleshooting steps for common computer and network problems.

General Self-Help Options
Restart  the program, computer, or other device System Restore -  if your PC recently broke, use these instructions to "roll-back" to ...
Wed, 8 Jan, 2014 at 11:50 AM
Internet not working
If you are unable to reach a website, please try the following steps prior to requesting support. Have you tried to connect to a different website?  ...
Thu, 9 Jan, 2014 at 10:37 AM
Computer Won't Turn On
Is the computer’s power cable plugged into a wall socket or power strip? If it is plugged into a power strip, verify the power strip is turned on. ...
Fri, 3 Jan, 2014 at 5:27 PM
Computer Turns On But Monitor Is Blank
Is the monitor plugged into a working wall socket or power strip? Is the power strip turned on? Try connecting the monitor to different wall socket ...
Fri, 3 Jan, 2014 at 5:27 PM
Email mailbox almost full / How-to cleanup your Mailbox
Email quotas are generally used to keep mailboxes to a reasonable size.  Beyond improved manageability, smaller mailboxes cost less to maintain, especial...
Thu, 17 Mar, 2016 at 11:38 AM
Sending large files
Email wasn't designed for sending files, and does it poorly at best.  Most email providers limit the size of the emails (including attached files) to 5...
Mon, 4 Aug, 2014 at 10:54 AM
Accidentally deleted a file
It happens to everybody at one time or another - you are cleaning up your computer or renaming files and you accidentally delete a file, only to realize...
Tue, 21 Jan, 2014 at 10:14 AM
Create a PDF from any application
Did you know you create PDF files from any application, resulting in better (clearer, smaller, searchable) PDF files? If you are using Micro...
Thu, 30 Jan, 2014 at 12:48 PM
Adding Safe Senders to Microsoft Outlook
If you have email from legitimate sources that is getting flagged as spam, you can ensure their email gets to you buy adding their email address to Outlook&...
Tue, 17 Jun, 2014 at 11:39 AM
Slingshot's TeamViewer - give remote access to others
Slingshot uses a customized TeamViewer setup for remote support of computers.  If someone else needs remote access to your computer via TeamViewer, her...
Tue, 10 Mar, 2015 at 11:46 AM